FAQ

How does it work?

You send us Bitcoins. Our service, using complex algorithms, automatically mixes your coins with a pool of our coins. Then we send you back new bitcoins to a new wallet address you control.

What is the duration of the mixing process?

Thanks to our substantial reserve of over 900 BTC, you won't have to wait for others to send their coins in order to have yours mixed.
The duration of the mixing session depends on the amount of mixing coins. The mixing process is typically fast, and as soon as your coins are received, they will be returned to you between 30 minutes and 3 hours.

What happens if I accidentally close the browser window before receiving confirmation of my transfer?

No worries at all. You are not required to remain on the page once the incoming address is provided. The transfers are automatically processed based on the order queue.
You can easily check your session status at any time.

What types of logs do you keep?

We do not keep any logs whatsoever. We do not store any information that could potentially identify our users. As part of our commitment to ensuring user privacy and enhancing organizational efficiency and security, all logs are regularly and systematically purged.
You can delete the data of a mixing session right after it finished. Otherwise our service keeps the details for 5 days to provide customer support and then it will be deleted automatically.

What can I do if something goes wrong?

If you encounter any issues with the mixing process or if you believe something is not functioning as expected, please go to our support page to reach out to user support. Our dedicated team is fully committed to ensuring that you have an exceptional experience with our service.

What is the minimum number of confirmations required for transaction acceptance?

For transactions under 5 BTC we require 1 confirmation.
For higher amounts we require at least 4 confirmations.

What is the minimum payment amount?

0.005 BTC.

What is the maximum payment amount?

50.0 BTC.